After-Hours Emergencies

Night does not invent extra tradespeople. It does change what we will pull a contractor out of bed for. ManjeProp treats after-hours as the time when danger, flooding and lock-outs get a phone call as well as a ticket. A dripping tap at 23:40 gets a ticket and a morning.

This is the line we use. It is not a dare to wait.

What counts as after-hours emergency

Use the phone, +27 60 313 6961, and mark Report a fault as Emergency when something is causing danger or major damage right now:

Burst pipe or a leak that is flooding a room
Water at a plug, light or board — do not open the board
Burning smell, visible sparks, shock, smoke
Gas smell
Ceiling coming down
Break-in, or a lock that has failed and people are outside at night
Sewage in a living space
Someone injured in the building because of the fault

If people are in immediate danger, phone emergency services or SAPS (10111) first. Then us. The form says that for Security. Believe it.

What you do while you wait

Get people out of the wet or the smoke if you can. Close a tap you can reach safely. Switch an appliance off at the wall if hands and plug are dry. Put a bucket under a drip from the floor. Photograph if you can do it without standing in water with a phone charger.

Do not open covers. Do not climb a roof. Do not chase a stranger into a yard. Do not hold a live gate motor with a stick.

Write the property, the unit, and “still happening now” in the first line of the form. Use a number that will ring at 01:00.

What after-hours is not

A cold shower. A slow drip into a bowl. A single dead bedside lamp. Wifi down. A housemate playing music. A fridge that is warm after two hours of load-shedding. A request to change a booking. A rent question.

Those can still be important. They are not 01:00 call-outs. Mark them Low, Medium or High and send the form. Staff will see them in the morning queue.

Mis-using Emergency trains everyone to scroll past the word. Then the real flood waits behind a dripping-tap ticket from last month.

Shared houses at night

Tell the people in the next room if you are evacuating. Do not leave a candle as lighting. Do not prop a security gate open “until someone comes” if that is the only barrier. If you must leave the building, take a key if you still have one.

One ticket for the house is enough if the unit is named. Five identical panic messages without a room number are worse than one clear report.

Staff side

After-hours is for attendance, not for complete paperwork. Still: create or confirm the ticket, assign a human, and the next day log the repair with evidence. Do not close an emergency because the caller went to sleep.

Do not send a tenant into a board because the electrician is an hour away. Do not paste a gate code into a public note.

If the only person who can assign work is away, that reassignment should have happened on Friday. Cron reminders do not carry a spare key.

One house, one story

If three housemates phone and two send forms, we still need the unit and the same facts. Agree who is the reporter if you can. The others can add a photo on a second form that quotes the first reference. Five conflicting severities on the same drip waste the first hour.

If you evacuate, say where you will wait if it is safe to say — “at the gate,” “at the neighbour’s wall.” Do not live-stream the street.

Viewers and parents

Ask, on a viewing, what the after-hours number is and what we treat as Emergency. The answers should match this page and the site footer. If a showing agent cannot tell you, write that on the enquiry form.

Parents in another city: you may phone if your child is unsafe and cannot. Still get the child to send the form with the unit when they can. A parent description of “the bathroom” in a five-room house is not an address.

Night is when small faults become expensive. Phone when it is dangerous. Type when it can wait until light.

Emergency: 10111 or emergency services if people are at risk, then +27 60 313 6961, then the fault form so the record exists.