Unit Number and Photos on a Ticket

PropertyCare can route a plumber to a house. It cannot guess which of five identical doors is wet. The two details that turn a complaint into a visit are the unit or room label, and photographs that show the thing itself. ManjeProp’s public form asks for both. Empty, they waste a call-out. Filled in, they save a day.

This is about those two fields, not about the whole form.

The unit is a name, not a vibe

“My room” is not a unit. “The bathroom” in a shared student house is not a unit. “Varsity” is not a unit.

Use the same words the house already uses: Room 4, Cottage, Downstairs bath, Kitchen. If the doors are numbered, use the number. If they are not, use the landmark staff used when you moved in. Put it in the Unit / room box, then repeat it in the first line of the description so it survives a copy-and-paste.

If you are in a passage and you do not know the number, photograph the door as well as the fault. A door number in the wide shot is a unit number.

Do not put your identity number in that box because the room number fell off. We do not need your ID to find a dripping tap.

Why staff cannot infer it

A property can have stacked bookings, stacked tickets and a shared WhatsApp. Two leaks can run on the same afternoon. If both tickets say “bathroom,” the first contractor stops at the nearest wet floor and closes the wrong mental job. The repair log then attaches to the wrong room. The next deposit conversation inherits that error.

Weekly quality on the desk includes tickets closed without evidence. A photo of the wrong bathroom is a kind of missing evidence.

Photos that identify and photos that diagnose

You need both.

Identify: a wide frame that shows which room, which wall, which fitting. Include a bit of the passage or a window so the house is recognisable.

Diagnose: a close frame of the failure — the crack, the puddle, the scorch, the bent strike.

A third photo of the floor below a ceiling stain tells the plumber whether this is a mark or a structural wet.

Take them in the current state. Do not tidy away the only evidence. Do not use a beauty filter. Do not send a screenshot of a photo already compressed by three chats.

What must not be in the frame

Other people’s faces unless they agree and there is a reason. Medicine. ID books. Bank letters. Keys laid out on a bed. A paper with the gate code. A student card.

Crop those out or take the picture again. A useful fault photo is boring.

Severity does not replace the unit

Marking Emergency will pin the ticket. It will not tell us which room is flooding. The fastest emergency report is still: property, unit, “water at the plug,” photo, phone number that rings.

If you are locked out, the unit still matters. The spare set is labelled by room.

After the ticket exists

If staff ask for a second photo, send it on the same reference. If you send a brand-new form, quote the old number in the first line so the desk can merge the story.

If a housemate already logged the same leak with a unit number, add your photo to a new report only if you have a better angle or the water has changed. Write “same as TCK-xxxx.” Two well-labelled tickets are better than one mysterious masterpiece.

Landlords on `/manage/`

When you create a ticket yourself, fill the unit even if you “know the house.” The next staff member does not live in your memory. When you close, the repair photo should be the same unit as the opening photo. That sounds obvious. It is the usual mistake.

Do not encode the tenant’s surname in a public URL so you can find the ticket later. Use the reference.

Tenants: open Report a fault, type the room, attach the two photos, send. That is the whole craft.

Viewers who do not have a unit yet should not invent one. Use the enquiry form. If you already have keys and a wet ceiling, skip the essay and send the ticket. Phone +27 60 313 6961 when the water is winning.