What a Repair Log Is For

A ticket says something is wrong. A repair log says what was done, by whom, with what, and what it cost to the operation. ManjeProp keeps those two records next to each other in PropertyCare so a closed job can still be explained six months later — to a parent, a plumber, or a deposit conversation.

Closing a ticket without a repair log is how houses collect folklore. “We fixed that last year” is not a date.

What belongs on the repair

When the work in the world is finished, staff use the control that writes a completed repair from the ticket. The repair row should carry:

Date the work happened, not the date someone remembered to type
Property and unit
A plain description of the work (replaced trap, reset gate motor, repaired lock)
Who did it — staff name or contractor name
Cost as an operations figure, if you have one
Status that matches reality
Evidence: a photo of the finished fitting, a contractor invoice, a materials note

Cost on a repair is not a posted ledger entry and it is not a bank statement. It is so the owner can see what the house is consuming. Rent received lives on invoices, marked paid only when the bank shows the money.

Why tenants should care

You will not edit the repair log. You will feel it. A geyser that fails twice in a term should not be a surprise on the desk. The second ticket should sit on top of the first repair. That is how a cheap part is distinguished from a dying cylinder.

When you report through Report a fault, keep the reference. If the same leak returns, quote that reference. Do not open a poetic new description that cannot be matched.

A repair log is also how we avoid charging a deposit for a stain that was already there. Incoming photos plus a dated repair beat a memory of “it was always like that.”

Why landlords should care

Without a log you cannot answer: how often this trap blocks, whether this electrician is cheaper than the last, whether this room is eating paint every turnover. Materials issued and not returned show up next to repairs if you fill both screens.

Do not use the repair description as a diary of the tenant’s character. “Replaced broken window, Room 3, 12 April, GlassCo invoice attached” is a repair. “Tenant always slams doors” is not.

Do not paste identity numbers, medical notes or alarm codes into the repair. The contractor needs a gate instruction sent on a channel you control, not a permanent code in a row that will be exported.

Evidence, or it did not happen

A photo of the new lock, the dry ceiling, the replaced tap. A PDF of the contractor invoice. A line on Materials if a part left the shelf. That is enough.

“Done” with a blank attachment is how My work looks tidy and the house stays broken. Sample tickets in the monthly review: property, assignee, evidence, close reason. Empty closes are noise.

If the contractor failed, leave the ticket open. Do not invent a resolved state to clear a dashboard.

What a repair log is not

It is not a lease. It is not an insurance claim form. It is not a municipal account. It is not permission to DIY a board. Knowledge-base “try first” steps never tell a tenant to open live electrics, a gas line or a roof in the wind. The repair log is where the professional work is written down after those rules were followed.

It is also not a place for affiliate links or hardware shop captions. If a washer was bought on a trade account, the rebate lives in the private register, not as a marketing sentence on the tenant’s ticket.

How a job should move

Fault arrives on the public form or is logged by staff.
Someone acknowledges and assigns.
Work happens at the house.
Repair is logged with evidence.
Ticket is closed.

If the work is chargeable beyond ordinary maintenance, that is a quote and, after acceptance outside the desk, an invoice. Do not hide a recoverable cost only in a repair note and hope accounts notice.

Tenants who have a live problem should not wait for the philosophy. Send the fault, with photos, at report-a-fault, or call +27 60 313 6961 if it is dangerous.

Owners who want a viewing on a room that is actually ready can use the enquiry form. A repair log that says the lock was replaced yesterday is part of that readiness. A chat message is not.